Froedtert & MCW

Froedtert & the Medical College of Wisconsin app is a digital engagement platform designed to offer easy and same day care access to high quality health services for in person and on-demand visits from Froedtert & Medical College of Wisconsin.

1. Same-day care access without friction The client needed a digital platform where users can get quick care through video/chat or book nearby clinics without long navigation or confusion. 2. Multiple care options in one app The app had to support instant virtual care (on-demand) and also scheduled in-person visits (FastCare, Ortho Now) in a single smooth experience. 3. Secure integration with medical records (MyChart) Users needed access to their medical records inside the app, which requires reliable and compliant integration with MyChart while maintaining privacy and security. 4. Real-time clinician connection Instant video and chat with board-certified clinicians required stable communication flows, session handling, and user-friendly interface. 5. Patient-provider communication and scheduling Patients needed an easy way to message their care team, request appointments, and manage follow-ups inside the same platform. 6. Managing sensitive health data clearly Medication lists, immunizations, COVID vaccination status, and health information needed to be displayed in a clear, accurate, and easy-to-understand format. 7. High trust, high reliability expectations Healthcare apps are high-stakes: performance, uptime, and data accuracy must meet strict user trust and platform expectations.

1. Built a digital healthcare engagement platform We developed a unified mobile experience that supports both on-demand virtual care and in-person visit booking, designed for speed and simplicity. 2. Implemented instant video and chat consultation We enabled users to connect with board-certified clinicians through secure video and chat workflows for immediate care access. 3. Added location-based appointment booking We integrated appointment scheduling for FastCare and Ortho Now locations so users can quickly find and book the right service. 4. Integrated medical record access via MyChart We connected the app with MyChart to allow users to view medical records, health history, and key clinical data within the same app experience. 5. Built care-team messaging and appointment requests We implemented a patient communication system so users can message their care team and schedule visits without phone calls. 6. Delivered a structured health profile section We created an easy-to-read interface to review medications, immunization history, COVID vaccination status, and other health details. 7. Focused on security, privacy, and reliability We designed the platform with healthcare-grade security practices, stable performance, and a trust-first UI to support daily medical usage.